Appointment Policies

Number of appointments

• Students are limited to one 60-minute session or two 30-minute sessions per day; they may not schedule back-to-back sessions, even for different papers.
• Students are limited to two 60-minute sessions or four 30-minute sessions per week.
• Students may have an additional 60-minutes of walk-in appointment time per week, subject to tutor availability.

Tardiness

Students who are 10 minutes late for a 30-minute session or 15 minutes late for a 60-minute session will be marked as a no-show and will lose their appointment time.

Cancellations

Students may cancel their appointment online through WCOnline at any point before and up to ten minutes into their scheduled session. They may also call (336) 758-5768 to speak to a member of our staff (and leave a message if no one picks up), or email us at , if they are unable to cancel the session online. There is no penalty for canceling a session.

No-Shows

A no-show is defined as a student who does not attend their scheduled appointment and does not give prior notice that they cannot keep that appointment. Students who are no-shows for two appointments during the same academic year will have their accounts deactivated and will be unable to schedule more appointments for the remainder of the academic year. If your account is deactivated via the no-show policy and would like to discuss your options, please contact us at .